It’s no secret that people don’t usually read technical documentation for pleasure. Users often come to your docs when they are frustrated, disappointed and at their lowest. In this talk, we’ll discuss how the language we use affects our users, as well as the first steps towards writing accessible, approachable and use case-driven docs.
Carolyn Stransky is a frontend developer and former technical writer based in Berlin. She currently works at Blacklane and teaches at ReDI School of Digital Integration. You’ll usually find her looking at memes or taking selfies in the nearest restroom.